Latest blogs from AXELOS

CSI in IT: 6 steps to creating a culture of improvement

  • 31 March 2017
  • Behaviour, Continual Service Improvement (CSI), IT services, ITIL, Leadership, Processes
There are a couple of ITIL processes that you really can’t avoid. Continual service improvement (CSI) is one. If you’re not improving...

Managing portfolios: data-driven strategy and decision-making

  • 29 March 2017
  • MoP, Portfolio management, Project planning, Strategic objectives, Strategy execution, Value, Vision
How do you make sure your portfolio is heading in the right, strategic direction? The quick answer is: data.

Elephants, mentors and comfort zones: three things that have shaped my ITIL journey

  • 27 March 2017
  • Capabilities, Career progression, ITIL, Learning from experience
I was first introduced to ITIL® in 2009 when I completed the ITIL Foundation certification. But my journey didn’t really start...

The importance of planning in a project environment

  • 24 March 2017
  • PRINCE2, Project management, Project planning, Requirements, Stakeholder management, Task management
Why is it important to plan a project and why are project plans not taken seriously enough?

How ITIL Practitioner helps you handle the increasing demands on ITSM

  • 23 March 2017
  • Agile, Communication, DevOps, IT Service Management (ITSM), IT transformation, ITIL
ITIL® Practitioner's iterative approach helps ITSM professionals communicate effectively and manage working with agile and DevOps practices...

How to teach your kids about Cybersecurity

  • 20 March 2017
  • Cyber security, Identity, Privacy, Threats, Vulnerability
Children understand the internet better than their parents, but they need to have rules and to be taught about the risks to ensure they are safe...

7 tips for performing service transition effectively

  • 17 March 2017
  • Behaviour, Best Practice, Communication, ITIL, Service Management, Value
In my career I’ve been part of a variety of service transition projects and while every project is unique there are key aspects that should...

Phishing awareness training can thwart cyber-attacks

  • 15 March 2017
  • Behaviour, Cyber resilience, Cyber-attack, RESILIA, Training, Vulnerability
Creating awareness among employees about the damage a successful phishing attack can cause is the key to an organization’s cyber resilience.

ITSM: rationalizing processes with tooling requirements

  • 13 March 2017
  • Adopt and adapt, Governance, IT Service Management (ITSM), ITIL, Processes, Requirements
Organizations need to consider their process governance before developing new enterprise ITSM tools. Adopting and adopting ITIL processes can help...

AXELOS Enterprise Service Management Podcast

  • 10 March 2017
  • Best Practice, IT Service Management (ITSM), IT services, Processes, Service management, Value
Our panel of ITSM experts discusses ESM and how it fits with Digital Transformation and ITSM and can help businesses improve their delivery of...
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