AXELOS in Orlando – ITIL updates and celebrities

Last month myself and the ITIL® team were lucky enough to travel to sunny Orlando, Florida for the Pink Elephant annual conference. While making the most of some much-needed Floridian sunshine after freezing UK temperatures we also managed to meet a great number of ITSM innovators, have some insightful discussions and meetings, and spread the word about the ITIL update.

Roman Zhuravlev, AXELOS ITSM Portfolio Development Manager, speaking at Pink 18We were all in unanimous agreement that it was a great conference this year. This is my third time attending the Pink show since I started at AXELOS in 2016 and I should say that this year the conversations and ideas generated were even better.

There were some excellent presentations at the show with some clear trends revealed across the agenda including digital transformation and strategic alignment, how AI will affect ITSM, and how to use ITIL with other methods such as DevOps, Agile, LEAN, or with Cloud technologies. There were also some ITIL case studies such as Autotrader, Ohio State and Michigan University that provided some insightful learnings from their ITIL journeys.

Our booth was also a hub of activity throughout the show as we searched for ITIL celebrities. Our mini studio produced some brilliant interviews with some big ITSM players including, NASA, Cisco, Adidas, John Lewis and many more. We will be releasing these across our social media throughout the coming weeks but I would like to thank all who took part. We got some interesting insights about what a world would look like without ITIL – if you can imagine such a thing! The word ‘chaos’ was certainly a reoccurring theme. You can watch some highlights here.

AXELOS' stand at Pink18AXELOS' ITIL mugs on the stand at Pink18We were especially happy to be able to talk about the exciting plans that AXELOS has in the mix around the ITIL update. If you attended Pink this year you hopefully managed to attend our Power Hour session on the Monday afternoon. The room was standing room only so it was great to have such a good attendance. In this session, Margo Leach and Roman Zhuravlev from AXELOS, along with Troy DuMoulin from Pink Elephant presented about the ITIL update. The team discussed the reasons for the update in light of current business challenges, how AXELOS has been involving the community, and which challenges the update will address. If you missed it, you can watch highlights from the presentation here.

We got some great feedback about the presentation and the approach we are taking towards the update, particularly involving the community. If you would like to get involved and find out the latest information as it released, you can sign up to the ITIL Global Development Group.

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