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Latest blogs from AXELOS

ITIL human centred service design – understanding customer needs

  • 31 May 2019
  • Agile, Business solutions, Customer needs, IT services, ITIL, Problem management, Service management, Value
What is human-centred service design (HCSD) and how does it add value to an organization?

Project Management in the Baltic States 2019

  • 30 May 2019
  • Certification, Learning, PRINCE2, PRINCE2 Agile, Project management, Roles
The International Scientific Conference on Project Management in the Baltic States at the University of Latvia is an event dedicated to enhance the...

ITIL Intermediate v3 Service Operation – keeping the lights on

  • 28 May 2019
  • Best practice, Incident management, IT service management (ITSM), ITIL, Processes, Service desk, Value
Having worked in ITSM for nearly 30 years, I think Service Operation (SO) is one of the most important Intermediate modules.

3 tips for passing ITIL 4 Foundation

  • 24 May 2019
  • Best practice, Certification, Examinations, Frameworks, ITIL 4, Learning, Training
Having now completed the training, I would like to share with you my top tips for taking the ITIL 4 Foundation exam.

ITIL Intermediate v3: Service Design – enabling value creation

  • 22 May 2019
  • Agile, Customer engagement, DevOps, IT service management (ITSM), IT services, ITIL, Value
ITIL Intermediate’s SD module provides one of the most important approaches to deliver a service that works and enables value creation.

Seven principles for seven kingdoms – PRINCE2 for Game of Thrones (spoiler alert)

  • 21 May 2019
  • Leadership, Learning from experience, PRINCE2, Project management, Project planning, Roles
How would a project manager have used the seven principles of PRINCE2 to unite the seven kingdoms?

Defining the delta

  • 20 May 2019
  • AgileSHIFT, Behaviour, Business solutions, Customer needs, Digital transformation, End-User Experience, Strategy execution, Threats
AgileSHIFT introduces a new concept, the delta. But what is it, and how do we use it?

ITIL Intermediate – Service Offerings and Agreements (SOA)

  • 17 May 2019
  • Certification, Cloud services, IT services, ITIL, Service desk, Service management, Value
While working for NATO with responsibility for global service level agreements, ITIL’s Intermediate SOA module was essential.

ITIL 4: Connecting key concepts – Part 4

  • 16 May 2019
  • ITIL, ITIL 4, Service management
Part 4 of 4. Akshay Anand looks at the service value chain and service value streams.

ITIL 4: Connecting key concepts – Part 3

  • 16 May 2019
  • ITIL, ITIL 4, Service management
Part 3 of 4. In this blog we will be looking at the service value system of ITIL 4.
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