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Latest blogs from AXELOS

What is configuration management and what we can learn from a fridge freezer?

  • 30 November 2016
  • Change management, Information systems, IT Service Management (ITSM), IT services, Processes, Value
Configuration Management can be extremely valuable, but it's not right for every organization. So how do you evaluate if it's worthwhile...

Observe Directly: how to avoid the “watermelon effect”

  • 28 November 2016
  • Behaviour, Customer engagement, IT Service Management (ITSM), ITIL, Key performance indicators (KPIs), Strategic objectives
The discrepancy between reports and reality is something that I see frequently within organizations because KPIs are often developed without proper...

Our Announcement from the DevOps Enterprise Summit 2016 - Part One

  • 25 November 2016
  • Collaboration, IT Service Management (ITSM), ITIL, Training, Value
Listen to the first interview from the AXELOS ITIL Team, recorded at the DevOps Enterprise Summit 2016.

How can we involve more women in IT?

  • 23 November 2016
  • Capabilities, Certification, IT services, ITIL, Requirements, Service desk, Skills
I have worked in IT for about eight years and for a number of different organizations. During that time, I’ve often been the only...

Towards convergence: how to overcome silo working in IT

  • 21 November 2016
  • Change management, Communication, IT services, Leadership, Roles, Strategy execution
How do you recognize and tackle the problem of silo working in IT?

Creating buy-in and common purpose: a recipe for project success

  • 16 November 2016
  • Agile, Communication, End-user experience, PRINCE2, Project management, Stakeholder management, Value
If your key stakeholders and end users aren’t happy, nobody’s happy. Even if all the deliverables are met and the objectives are...

The top PRINCE2® principles to use outside the PMO

  • 16 November 2016
  • PRINCE2, Processes, Project and programme delivery, Project management, Project management office, Roles
PRINCE2 gives you a structured approach to delivering something, regardless of what that something is, but is it useful to people outside the...

Service Strategy: ahead of its time

  • 11 November 2016
  • Capabilities, Collaboration, IT services, ITIL, Skills, Strategy execution, Value
I remember the divide in the industry when we published Service Strategy in the summer of 2007. Whilst a minority said it was inspirational, the...

‘The Apprentice’ Project Manager - A True Representation?

  • 09 November 2016
  • Certification, Leadership, PRINCE2 Agile, Project management, Project progress, Skills
How true to life are the so-called projects being managed by the so-called Project Manager on The Apprentice? How should they be dealt with and how...

Why transformation projects go wrong unless you Work Holistically

  • 04 November 2016
  • Collaboration, Governance, IT Service Management (ITSM), ITIL, Leadership, Project management
Approximately 70% of all ITSM transformation projects fail according to researchers from Gartner to McKinsey.
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