Latest blogs from AXELOS

ITSM process improvement – does it all start with a big bang?

  • 27 September 2017
  • Agile, IT Service Management (ITSM), ITIL, Leadership, Metrics, Processes
You can see process improvement in ITSM as a big bang or adopt a slow and steady gradual approach depending on what you're improving.

The trouble with contractors: how granting full system access is a security weakness

  • 25 September 2017
  • Cyber security, Cyber-attack, Information systems, Processes, Threats, Vulnerability
How often do we hear stories of global corporations being hacked via third-party software or a contractor supplying external services?

ITIL® and DevOps – better together

  • 22 September 2017
  • DevOps, Frameworks, Incident management, ITIL, ITIL Practitioner, Value
DevOps benefits from an ITIL approach to support the service perspective and align IT with organizations' wider business to realize value.

PRINCE2® 2017 Update: balancing minimum requirements and tailoring

  • 20 September 2017
  • Best Practice, Governance, PRINCE2, Project management, Requirements, Small projects
As a PRINCE2 consultant, trainer and practitioner, what do I think of the PRINCE2 2017 update? The methodolgy has changed, but remains the same.

ITIL® Expert and ITIL Practitioner – partners in IT improvement

  • 18 September 2017
  • CPD, ITIL Expert, ITIL Practitioner, Learning, Skills, Value
What should the future hold for ITSM professionals certified in ITIL Foundation? If you’re anything like me, it holds ITIL Expert and ITIL...

ITSM and the customer: make a difference through services, not “framework hunting”

  • 15 September 2017
IT and ITSM professionals need to focus on their customers and the services and value they provide, not the frameworks they use.

How communication helps change and project management success

  • 13 September 2017
  • Change management, Communication, MSP, Project management, Skills, Stakeholder engagement
Organizational and project change is difficult because – primarily – it involves humans who are programmed to like the status quo.

DevOps plus – delivering services not just products

  • 11 September 2017
  • Customer needs, DevOps, ITIL, ITIL Practitioner, Service management, Value
Delivering value to a customer doesn’t begin and end with a product and its features – it also requires service.

PRINCE2® 2017 Update: bringing structure to project management

  • 08 September 2017
  • Agile, Certification, Communication, PRINCE2 Foundation, PRINCE2 Practitioner, Project management
Project manager Hannah Mason recently studied and certified in the latest versions of PRINCE2. Here, she talks about the newly-updated...

Benefits realization and value management in project management

  • 06 September 2017
  • Methodologies, Project management, Requirements, Roles, Strategic objectives, Value
A Project Management 3.0 approach and change in project managers' roles and responsibilities is needed for project management to deliver...
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