Latest blogs from AXELOS

You can see process improvement in ITSM as a big bang or adopt a slow and steady gradual approach depending on what you're improving.

DevOps benefits from an ITIL® approach to support the service perspective and align IT with organizations' wider business to realize...

As a PRINCE2® consultant, trainer and practitioner, what do I think of the PRINCE2 2017 update? The methodolgy has changed, but remains the...

What should the future hold for ITSM professionals certified in ITIL® Foundation? If you’re anything like me, it holds ITIL® Expert...

IT and ITSM professionals need to focus on their customers and the services and value they provide, not the frameworks they use.

Organizational and project change is difficult because – primarily – it involves humans who are programmed to like the status quo.

Delivering value to a customer doesn’t begin and end with a product and its features – it also requires service.

Project manager Hannah Mason recently studied and certified in the latest versions of PRINCE2®. Here, she talks about the newly-updated...

A Project Management 3.0 approach and change in project managers' roles and responsibilities is needed for project management to deliver...

Agile ITSM offers the best of both worlds by doing ITSM in a more agile-oriented way, but not closely following Scrum or other Agile methodologies.