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Latest blogs from AXELOS

Conducting virtual training sessions

  • 11 August 2020
  • Best practice, Certification, Professional development
Conducting virtual training sessions
Alexious Mudzingwa shares some tips for conducting successful virtual training courses.
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Safety cultures and happy employees

  • 06 August 2020
  • Best practice, Communication, IT service management (ITSM), ITIL 4
Happy, safe employees generally stay longer at their organizations, are more productive, and cause fewer incidents.

Resilience and confidence in project management

  • 05 August 2020
  • Communication, Empowerment, PRINCE2, Project management, Qualifications
Two of the skills that will be essential during the recovery after Covid-19 will be resilience and confidence.  

My to-do list for service management in the new normal

  • 04 August 2020
  • Cloud services, Customer engagement, Customer needs, End-User Experience, IT service management (ITSM), IT services, ITIL 4, Service desk, Service management
For service managers the concept of service is changing. David Barrow discusses his to-do list for service management in the new normal.  

Adapting to the new normal with project management

  • 31 July 2020
  • Best practice, Certification, PRINCE2, Project management
How has lockdown affected the way project managers need to think about their work? 

How to manage a service desk during a pandemic

  • 29 July 2020
  • Best practice, End-User Experience, ITIL 4, Processes, Service desk
The service desk is the only part of the organization that most users interact with directly. It is the face of the company, and a good experience...

How ITIL 4 DSV concepts helped a brewery during lockdown

  • 27 July 2020
  • Best practice, Digital transformation, ITIL 4
How have the principles from ITIL 4 Specialist’s Drive Stakeholder Value (DSV) helped this brewery?  

My top to-do list for the PMO in the new normal

  • 24 July 2020
  • Best practice, PRINCE2 Agile, Project and programme management (PPM), Project management, Project management office
How has the pandemic lockdown affected the way project managers need to think about their work?   

How to plan a walking tour using PRINCE2

  • 22 July 2020
  • Best practice, PRINCE2, Project management
Veronika Kiesswetter explores how to use PRINCE2’s seven principles to plan walking tours.

Essential skills for the digital era – the customer journey and ITIL® 4

  • 20 July 2020
  • Certification, Customer experience, Customer needs, ITIL 4, Skills
Why is mapping the customer journey with a service mindset important for organizations in the digital era?  

My service management to-do list for the new normal

  • 17 July 2020
  • Collaboration, IT service management (ITSM), Service management
The reality of working in increasingly volatile, uncertain, complex and ambiguous (VUCA) environments is going to drive organizations to adapt and...
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