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Latest blogs from AXELOS

Train the Trainer, Chicago: A training session review

  • 24 February 2015
  • Best Practice, Frameworks, PRINCE2, Project Management, Training
Blog post from Senior Consultant and Senior Trainer Ed Lively discussing his experiences at an AXELOS PRINCE2 'Train the Trainer' session...

Creating a culture of collaboration and feedback to achieve working software solutions

  • 19 February 2015
  • Collaboration, Customer Experience, IT Service Management (ITSM), IT services, ITIL
In today’s world of technology, businesses need to understand customers and their role in delivering service and value to them. Tech start...

Tackling the rise of bimodal IT and 'two-speed ITSM'

  • 17 February 2015
  • Best Practice, Frameworks, IT Service Management (ITSM), IT services, Service management
In his second guest blog for AXELOS, independent ITSM consultant Barclay Rae discusses the concept of 'two-speed ITSM' and how to tackle it.

Understanding the difference between outputs and outcomes in ITSM

  • 10 February 2015
  • Best Practice, Information Management, IT Service Management (ITSM), ITIL, PRINCE2, Project management, Service Management
ITSM Portfolio Manager Phil Hearsum talks through outputs versus outcomes in ITSM

Project Management Then and Now

  • 04 February 2015
  • Best Practice, Examinations, PRINCE2, PRINCE2 Agile, Project management, Qualifications
After an absence of several years, veteran project manager John Earwood has returned to his roots and is re-taking project and programme management...

Professionalism and Continuing Professional Development

  • 03 February 2015
  • Best Practice, CPD, ITIL, PRINCE2, Professional development, Project and programme management (PPM)
Professionalism - for the true professional - is not a “flash in the pan” but a long-term commitment. But a commitment to what, exactly?

Building Service Monitoring as a Service with an Eye on the Cloud: One Team - One Set of Service Management Objectives

  • 02 February 2015
  • Cloud Computing, Cloud services, IT Service Management (ITSM), IT Services, Processes, Service Management
Carroll Moon discusses how tools and processes fit together to form a service, and why Service Management must not shy away from application...

Resolutions for IT Service Management in 2015

  • 27 January 2015
  • Best Practice, Continual Service Improvement (CSI), Information Management, IT Service Management (ITSM), IT Services, ITIL
Kevin offers his views on the current state of the ITSM profession and identifies several themes to address, in order to keep ITIL and ITSM...

What project metrics are most effective when measuring true project progress?

  • 21 January 2015
  • Project Management, Stakeholder Management
Ongoing measurement of project progress is vital. In the simplest terms, it tells you how much work has been done and what is left to do.

Building Service Monitoring as a Service with an Eye on the Cloud: The Future of Service Management in the Era of the Cloud

  • 19 January 2015
  • Best Practice, Cloud Computing, IT Services, Project Management
In this blog post, Carroll Moon discusses a some foundational points and looks at what the future for Service Management Service might look like in...
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