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ITIL Intermediate: Service Strategy – towards better business and customer outcomes

  • 19 June 2019
  • Customer needs, ITIL 4, Service management, Skills, Strategy execution, Value
ITIL Intermediate: Service Strategy – towards better business and customer outcomes
Over the past five years, I believe that – for some IT organizations – the ITIL® concept of Service Strategy (SS) got left behind.
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Enabling teams for digital transformation – a shift in thinking

  • 17 June 2019
  • Agile, AgileSHIFT, Customer engagement, Digital transformation, Skills, Training
Digital transformation – as imperative and unavoidable as it is – offers a double-edged sword for organizations.

The positive impact of professional certification

  • 13 June 2019
  • Certification, IT service management (ITSM), Learning, Professional development, Project and programme management (PPM), Training
In case you were wondering if it still makes sense to invest in professional certifications, we can assure you that, this is definitely the case.

Festival season - it's not all love and peace!

  • 11 June 2019
  • Frameworks, MSP, Programme management, Strategy execution, Threats, Value
It’s the time of year when it seems everyone is getting excited about music festivals. But what is it like behind the scenes?

Who really is your customer?

  • 10 June 2019
  • Customer experience, Customer needs, IT service management (ITSM), IT services, ITIL 4, Value
Why is the question “who really is your customer” important to ask in IT and IT services?

Principles for Glory - Using PRINCE2 to win at football

  • 07 June 2019
  • Management, PRINCE2, Project and programme management (PPM), Project management, Roles, Stakeholder engagement, Stakeholder management
Participation in a tournament is a project on a national scale, let’s have a look at how the PRINCE2 principles might be applied to the Women...

Secrets, Rumours and Lies

  • 05 June 2019
  • Cyber resilience, Cyber security, Cyber-attack, Data protection, Privacy, RESILIA, Sensitive data
AXELOS' Nick Wilding and author Jerome Vincent team up for a storyline around a cyber-attack on the NHS inspired by a March 2019 Holby City...

Is your ITIL evergreen?

  • 04 June 2019
  • Change management, Frameworks, Incident management, IT services, ITIL, Knowledge management, Problem management, Resource management, Service management
Evergreen technology ensures IT services are always relevant to the business and keep up with their changing demands.

ITIL human centred service design – understanding customer needs

  • 31 May 2019
  • Agile, Business solutions, Customer needs, IT services, ITIL, Problem management, Service management, Value
What is human-centred service design (HCSD) and how does it add value to an organization?

Project Management in the Baltic States 2019

  • 30 May 2019
  • Certification, Learning, PRINCE2, PRINCE2 Agile, Project management, Roles
The International Scientific Conference on Project Management in the Baltic States at the University of Latvia is an event dedicated to enhance the...

ITIL Intermediate v3 Service Operation – keeping the lights on

  • 28 May 2019
  • Best practice, Incident management, IT service management (ITSM), ITIL, Processes, Service desk, Value
Having worked in ITSM for nearly 30 years, I think Service Operation (SO) is one of the most important Intermediate modules.
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