Latest blogs from AXELOS

ITIL 4 Specialist Create, Deliver and Support: from demand to value

  • 08 November 2019
  • Frameworks, IT service management (ITSM), ITIL 4, Service catalogue, Service desk, Service management, Value
ITIL 4 Specialist Create, Deliver and Support: from demand to value
Delivering services that meet consumer demand while remaining stable and reliable has become even more critical with the speed of IT change today.

VUCA Prime – The answer to a VUCA dynamic

  • 07 November 2019
  • Agile, AgileSHIFT, Behaviour, Business information management, Change management, Digital transformation, IT transformation, Leadership, Strategy execution, Vision
AgileSHIFT addresses the concept of VUCA, referring to volatility, uncertainty, complexity and ambiguity as a driver for change.

Managing life-changing projects and programmes: lessons from international development

  • 04 November 2019
  • Benefits realization, Communication, Problem management, Programme and project delivery, Project and programme management (PPM), Project management, Vision
How did a not-for-profit organization achieve 1,000 students enrolled in three schools employing 100-plus staff in just over 10 years?

Continuous Integration/Continuous Deployment (Of Guidance)

  • 31 October 2019
  • Certification, Customer experience, End-User Experience, Examinations, ITIL 4, Roles, Value
It is October 2019. We are in the middle of the ITIL 4 refresh programme, having launched ITIL 4 Foundation and ITIL 4 Managing Professional...

AgileSHIFT – spreading agile and best practice ideas

  • 30 October 2019
  • Agile, AgileSHIFT, Business solutions, Certification, Cloud computing, Customer engagement, Digital transformation, Project management
The world of work is moving towards enterprise-wide, planned adaptability. Running the business and changing the business are becoming one and the...

Adoption and culture change: transforming organizations

  • 28 October 2019
  • Adopt and adapt, Agile, Behaviour, Change management, Customer engagement, DevOps, Digital transformation, Frameworks, ITIL 4
One of the most dangerous things for people in organizations to say is: “We’ve always done it this way.”

PRINCE2 - the playbook to win the game

  • 25 October 2019
  • Benefits realization, Governance, Knowledge management, PRINCE2, Project management, Project sponsorship, Roles
Project management is like a board game and PRINCE2 is the playbook. If you follow it, the project is successfully delivered and you win the game.

ITIL is a lifeline for the non-traditional IT Leader

  • 23 October 2019
  • Customer needs, IT service management (ITSM), ITIL, ITIL 4, Processes, Requirements
Studying ITIL earned me significant credibility within the IT organization and also the confidence to speak articulately on the subject.

NSW Digital Transformation Roundtable Wrap Up

  • 22 October 2019
  • AgileSHIFT, Behaviour, Business solutions, Digital transformation, Infrastructure, Senior management commitment, Vision
This post highlights some of the insights and discussions from the session between myself and the 15 attendees.  

ITIL 4 – Guiding Principles: Focus on value

  • 18 October 2019
  • Collaboration, Customer needs, ITIL 4, Service management, Stakeholder engagement, Stakeholder management, Value
Why is focusing on value – according to the ITIL® 4 Guiding Principles – so valuable when providing services?

ITIL 4 – a healthy balance of structure and agility

  • 16 October 2019
  • Agile, DevOps, IT service management (ITSM), ITIL 4, Service management, Value
Organizations that previously set up IT processes that lasted for years are now preparing themselves for new ways of working and constant change.
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