Latest blogs from AXELOS

Defining, agreeing and measuring service quality

  • 08 April 2021
  • Adopt and adapt, Customer needs, ITIL 4, Stakeholder management
The level of quality in providing a service can either be the source of building trust with the service consumer or the main cause of dispute.  

PRINCE2 in the apocalypse

  • 07 April 2021
  • Adopt and adapt, Best practice, PRINCE2, Project management, Risk management
Some of you might be thinking, what is the relation between PRINCE2 and the apocalypse?

Disaster recovery: improving your plan with project management

  • 01 April 2021
  • Adopt and adapt, Best practice, PRINCE2, Project management, Risk management
Organizations will have either had a disaster recovery plan in place or not. So, what do they need to do now and how can project management help...

Project management in manufacturing: risk and improvement

  • 31 March 2021
  • Adopt and adapt, Best practice, Frameworks, PRINCE2, Project management, Project planning
How well recognized is the value of project management and project managers in manufacturing?   

How to use ITIL 4 Create, Deliver and Support in the new normal

  • 30 March 2021
  • Best practice, Collaboration, Communication, ITIL 4
How can ITIL 4®: Create, Deliver and Support (CDS) be used to help you in the new normal?

Investing in data and continual improvement for business recovery

  • 26 March 2021
  • Adopt and adapt, Big Data, IT service management (ITSM), ITIL 4
2021 has seen an increase in demand for automation and continual, minor improvements to managed IT services.  

P3O – the spine of the organization

  • 25 March 2021
  • Adopt and adapt, Best practice, Change management, P3O, Portfolio management
If the organization was a human body, P3O is its spine – supporting the totality of what’s happening across the enterprise.   

Using ITIL’s concepts: 9 tips for effective policies

  • 23 March 2021
  • Adopt and adapt, Best practice, Business solutions, ITIL 4
Amy Metcalfe discusses nine recommendations for writing effective policies as outlined in ITIL® 4: Direct, Plan, and Improve.

Strategically managing digital risk with ITIL 4

  • 19 March 2021
  • Adopt and adapt, Best practice, Cyber security, ITIL 4, Risk management
How does the level and nature of risk in IT and service management in the pre-digital business era compare to today?   

Is ITIL 4 just about IT?

  • 17 March 2021
  • Adopt and adapt, Best practice, Certification, Digital transformation, ITIL 4
There’s much more to ITIL than IT – and there always has been.   
1 2 ... 86 >