The AXELOS Blog

20 May 2019
AgileSHIFT, Behaviour, Business solutions, Customer needs, Digital transformation, End-User Experience, Strategy execution, Threats

AgileSHIFT introduces a new concept, the delta. But what is it, and how do we use it?

17 May 2019
Certification, Cloud services, IT services, ITIL, Service desk, Service management, Value

While working for NATO with responsibility for global service level agreements, ITIL’s Intermediate SOA module was essential.

Part 4 of 4. Akshay Anand looks at the service value chain and service value streams.

Part 3 of 4. In this blog we will be looking at the service value system of ITIL 4.

This week, we celebrate the annual Learning at Work Week, a national event that celebrates professional development and lifelong learning in the...

14 May 2019
Best practice, Communication, Learning from experience, MSP, Programme management, Small projects, Stakeholder engagement

Perhaps this unusual annual event owes its success to being organized around a set of principles similar to those underpinning MSP?

What is a PRINCE2 Champion and what does that person bring to an organization?

The major reason I think ITIL practitioners should be looking at the RCV module – is summarized in one word: DevOps.

30 April 2019
Customer engagement, Customer experience, IT service management (ITSM), ITIL, ITIL 4, Service management

In the second in our series of big-picture ITIL 4 blog posts we look at value for stakeholders, PESTLE and the four dimensions of service management.

30 April 2019
Customer engagement, Customer experience, IT service management (ITSM), ITIL, ITIL 4, Service management

In the first in our series of big-picture ITIL 4 blog posts we look at products, services and service relationships.

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