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The AXELOS Blog
June 2020
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The AXELOS Blog
Latest blogs from AXELOS
ITIL® Misconceptions: “ITIL is a standard to adhere to”
31 August 2016
Adopt and adapt, Frameworks, IT Service Management (ITSM), ITIL, Processes, Requirements
There is a common misconception that ITIL is a rigid set of tools, procedures, and processes and if you don't follow what’s in the books,...
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The unknown unknowns: tackling the ongoing challenge of cyber resilience
30 August 2016
Cyber resilience, Cyber-attack, Processes, RESILIA, Threats, Vulnerability
No matter how sophisticated an organization’s technical controls, there is always a risk of attack. The role of the IT Security Manager is...
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ITIL® Practitioner Guiding Principles in action: Start Where You Are
26 August 2016
Frameworks, Information Management, IT Service Management (ITSM), ITIL, Maturity Models
When embarking on any project, the hardest part is knowing where to begin. But as the Guiding Principles of ITIL Practitioner recommend, my view is...
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5 popular misconceptions about ITIL®: ‘ITIL is a standard’, and other folk stories
25 August 2016
Frameworks, IT Service Management (ITSM), ITIL, Requirements, Roles, Training
We recently asked our community to share their experiences of misconceptions about ITIL. Our members responded by listing challenges and success...
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The digital ransom note - the scourge of Ransomware
24 August 2016
Cyber resilience, Cyber-attack, Encryption, ITIL, Training, Vulnerability
The risk of being held to ransom is no longer just a phenomenon of the physical world - the digital world is subject to the menace of...
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ITIL® Misconceptions: "You don’t need to worry about culture when adopting the ITIL framework."
21 August 2016
Behaviour, Change management, Communication, Frameworks, ITIL, Stakeholder management
Should IT organizations worry about culture when adopting the ITIL® framework? Thinking that they shouldn’t is a misconception.
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The orchestra’s conductor: the skills needed to be a Programme Manager
19 August 2016
Best Practice, Communication, Leadership, Programme Management, Project and programme management (PPM)
Programme Managers or Directors play a critical role in an organization, often acting as the conduit between strategy and execution.
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Where did that cyber-attack come from? That’s not your problem!
17 August 2016
Cyber resilience, Cyber-attack, RESILIA, Threats, Training, Vulnerability
Why is there an obsession with where a cyber-attack originates?
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Using ISO/IEC 20000 and ITIL to deliver business value
16 August 2016
Governance, IT Service Management (ITSM), ITIL, Processes, Requirements, Value
ITIL and ISO/IEC 20000, the international standard for service management, have enjoyed a long and mutually supportive relationship.
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How to distinguish a change initiative and the best practice principles to deploy for governance
15 August 2016
Best practice, Change management, Governance, MSP, PRINCE2, PRINCE2 Agile
In the past 30 years the Northern Ireland Civil Service has seen an increased focus on delivering change and less on “business as usual...
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