The AXELOS Blog

ITIL® – Why ‘Adopt and Adapt’ is the Only Way to Go

10 March 2015
Best Practice, Capabilities, Change management, IT service management (ITSM), ITIL, Processes, Service Management

Successfully implementing IT Service Management solutions requires wider cultural transformation than just planning projects to introduce new...

Why Organizational Change Management is important for ITSM

03 March 2015
Change Management, Communication, ITIL, Processes, Project Progress, Service Management

Guest blog from Karen Ferris, Director at Macanta, discussing effective change management and the importance of winning the hearts and minds of...

Building Service Monitoring as a Service with an Eye on the Cloud: Service Monitoring Service Outputs

26 February 2015
Best Practice, Cloud Computing, Cloud services, Frameworks, Service Management

Fourth blog post from Senior Architect for Cloud Service Management at Microsoft Services Carroll Moon in the Building Service Monitoring as a...

Train the Trainer, Chicago: A training session review

24 February 2015
Best Practice, Frameworks, PRINCE2, Project Management, Training

Blog post from Senior Consultant and Senior Trainer Ed Lively discussing his experiences at an AXELOS PRINCE2 'Train the Trainer' session...

Creating a culture of collaboration and feedback to achieve working software solutions

19 February 2015
Collaboration, Customer Experience, IT Service Management (ITSM), IT services, ITIL

In today’s world of technology, businesses need to understand customers and their role in delivering service and value to them. Tech start...

Tackling the rise of bimodal IT and 'two-speed ITSM'

17 February 2015
Best Practice, Frameworks, IT Service Management (ITSM), IT services, Service management

In his second guest blog for AXELOS, independent ITSM consultant Barclay Rae discusses the concept of 'two-speed ITSM' and how to tackle it.

Understanding the difference between outputs and outcomes in ITSM

10 February 2015
Best Practice, Information Management, IT Service Management (ITSM), ITIL, PRINCE2, Project management, Service Management

ITSM Portfolio Manager Phil Hearsum talks through outputs versus outcomes in ITSM

Project Management Then and Now

04 February 2015
Best Practice, Examinations, PRINCE2, PRINCE2 Agile, Project management, Qualifications

After an absence of several years, veteran project manager John Earwood has returned to his roots and is re-taking project and programme management...

Professionalism and Continuing Professional Development

03 February 2015
Best Practice, CPD, ITIL, PRINCE2, Professional development, Project and programme management (PPM)

Professionalism - for the true professional - is not a “flash in the pan” but a long-term commitment. But a commitment to what, exactly?

Building Service Monitoring as a Service with an Eye on the Cloud: One Team - One Set of Service Management Objectives

02 February 2015
Cloud Computing, Cloud services, IT Service Management (ITSM), IT Services, Processes, Service Management

Carroll Moon discusses how tools and processes fit together to form a service, and why Service Management must not shy away from application...

Latest blogs from AXELOS