Latest blogs from AXELOS

ITIL Intermediate – Operational Support and Analysis (OSA): Combating chaos

  • 23 August 2019
  • Customer experience, Incident management, IT services, ITIL, Problem management, Processes, Value
ITIL Intermediate – Operational Support and Analysis (OSA): Combating chaos
For any operational department it’s obligatory to have processes and an approach to things – otherwise it would all be chaos!

AgileSHIFT and the age of the customer

  • 21 August 2019
  • AgileSHIFT, Customer engagement, Customer experience, Customer needs, Skills, Stakeholder engagement, Strategic objectives
The ‘age of the customer’ describes how modern organizations need to meet customers' rapidly changing expectations and anticipate...

Putting PRINCE2 Practitioner to work

  • 20 August 2019
  • Best practice, Learning, Methodologies, PRINCE2, Project and programme delivery, Project and programme management (PPM), Project management, Project planning
Building credibility; giving clients confidence in my abilities and building a sound basis of knowledge, is what keeps me interested in learning.

PRINCE2 Practitioner – it’s worth the extra step

  • 16 August 2019
  • Best practice, Certification, Governance, Methodologies, PRINCE2, Project management, Training
Despite being an experienced project manager, I keep the PRINCE2® Practitioner book on my desk and refer to it often, especially when starting...

Happy people give great service

  • 14 August 2019
  • Customer engagement, Customer experience, Empowerment, Professional development, Training, Vision
People that feel valued at work are more likely to give good customer experience, so if you want to improve customer service, start by looking at...

PRINCE2 Practitioner – expanding your horizons

  • 09 August 2019
  • Certification, Examinations, Learning, Learning from experience, PRINCE2, Project management
If you've just gained your PRINCE2® Foundation certification it’s now time to think about your next steps – taking your PRINCE2...

The importance of stakeholder engagement

  • 09 August 2019
  • AgileSHIFT, Communication, Processes, Project and programme delivery, Project and programme management (PPM), Stakeholder engagement
If you want your projects and programmes to be successful, it is crucial that proper Stakeholder Engagement and its associated activities take...

Want to make an IT service change? Here’s how to do it

  • 07 August 2019
  • Change requests, IT service management (ITSM), IT services, ITIL, ITIL 4, Service management
Change, release and deployment in ITIL® help to ensure that what a requester wants can be delivered from a technical and feasibility...

Responsible project management

  • 05 August 2019
  • AgileSHIFT, Best practice, Leadership, MSP, PRINCE2, Project management, Stakeholder engagement
Organizational initiatives that focus on the long and short-term and recognize their wider impact on society may be termed 'responsible project...

Making people and organizations Agile – PRINCE2 Agile

  • 02 August 2019
  • Agile, Business solutions, Capabilities, Learning, PRINCE2, PRINCE2 Agile, Project management
Why is now the time for organizations and their teams to move to Agile approaches in project management?

ITIL 4: a clear definition of value

  • 31 July 2019
  • Agile, DevOps, Digital transformation, Governance, ITIL 4, Professional development, Service desk, Service management, Value
ITIL® 4 supports the idea of value co-creation and governance is now treated as an overall and integrated activity.
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