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Latest blogs from AXELOS

ITIL 4 Managing Professional: from the earth to the moon

  • 06 February 2020
  • Business Relationship Management, Collaboration, Customer experience, Digital transformation, ITIL 4, Service catalogue, Service management, Value
The difference between IT transformation and digital transformation is like standing on the face of earth and then travelling to stand on the moon.

ITIL 4 Specialist drive stakeholder value: maximizing the consumer experience

  • 04 February 2020
  • Collaboration, Communication, Customer experience, End-User Experience, IT services, ITIL 4, Stakeholder engagement, Value
The ITIL® 4 Specialist Drive Stakeholder Value is about the interaction between service providers and stakeholders and the conversion of demand...

The Importance of Servant Leadership

  • 31 January 2020
  • Collaboration, Communication, Leadership, PRINCE2, PRINCE2 Agile, Project management, Requirements
Servant Leadership sounds like a contradiction in terms but it is a highly important approach that project managers should consider and adopt.

ITIL 4 Managing Professional: aligning operations and strategy with DPI

  • 28 January 2020
  • Change management, Collaboration, Communication, ITIL 4, Service management, Strategy execution, Value
Strategy is more relevant than ever as a competence in service management.

Creating a common IT language – ITIL 4 Managing Professional Transition

  • 24 January 2020
  • Best practice, Certification, Collaboration, DevOps, Frameworks, ITIL 4, Service management, Value
The Transition module provides the foundation to deliver effective service management through new ways of working within digital organizations.

How to translate project or programme course learnings into practice

  • 23 January 2020
  • Learning, Learning from experience, MSP, PRINCE2, Processes, Programme management, Project and programme management (PPM), Project management, Roles, Training
After taking a project or programme course it can be heard to apply your learning when back at your desk.

Service Desk – the value creating one-stop-shop

  • 21 January 2020
  • Business solutions, Customer experience, End-User Experience, Incident management, IT services, ITIL 4, Service desk, Value
Today the service desk is it’s more customer focused and successful agents need a new combination of skills.

ITIL 4 High-velocity IT: the digital enterprise

  • 17 January 2020
  • Agile, Customer needs, End-User Experience, ITIL, ITIL 4, Service catalogue, Service management, Value
What does de-centralized IT look like today and how is high-velocity IT (HVIT), as addressed in ITIL 4, enabling it?

Why should you make cyber security people-centred?

  • 15 January 2020
  • Behaviour, Communication, Confidentiality, Cyber resilience, Cyber security, Cyber-attack, Data protection, Empowerment
As technology becomes more and more embedded in company processes, businesses need to engage with people and understand their needs and...

Sponsoring Agile adoption in your organization

  • 14 January 2020
  • Agile, Collaboration, Governance, PRINCE2, PRINCE2 Agile, Project management office, Project sponsorship, Stakeholder engagement
What do project sponsors need to understand before starting the agile journey and how can they ensure a successful project outcome?
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