Latest blogs from AXELOS

Service Desk – the value creating one-stop-shop

  • 21 January 2020
  • Business solutions, Customer experience, End-User Experience, Incident management, IT services, ITIL 4, Service desk, Value
Today the service desk is it’s more customer focused and successful agents need a new combination of skills.

ITIL 4 High-Velocity IT: the digital enterprise

  • 17 January 2020
  • Agile, Customer needs, End-User Experience, ITIL, ITIL 4, Service catalogue, Service management, Value
What does de-centralized IT look like today and how is high-velocity IT (HVIT), as addressed in ITIL 4, enabling it?

Why should you make cyber security people-centred?

  • 15 January 2020
  • Behaviour, Communication, Confidentiality, Cyber resilience, Cyber security, Cyber-attack, Data protection, Empowerment
As technology becomes more and more embedded in company processes, businesses need to engage with people and understand their needs and...

Sponsoring Agile adoption in your organization

  • 14 January 2020
  • Agile, Collaboration, Governance, PRINCE2, PRINCE2 Agile, Project management office, Project sponsorship, Stakeholder engagement
What do project sponsors need to understand before starting the agile journey and how can they ensure a successful project outcome?

Service desk: at the heart of ITIL 4’s service value chain

  • 10 January 2020
  • Incident management, IT service management (ITSM), IT services, ITIL, ITIL 4, Problem management, Service desk, Value
How can ITIL® methods help transform the performance of a service desk supporting a multinational business?

Why PMOs need to get to grips with Agile

  • 08 January 2020
  • Agile, Project and programme delivery, Project and programme management (PPM), Project management, Project management office, Project Progress
PMOs are still asking what to do about Agile, even though this question has been asked for many years.

Minimum viable process doesn’t mean no process!

  • 07 January 2020
  • Agile, Collaboration, Customer experience, DevOps, ITIL, ITIL 4, Processes
Organizations are now reacting to the need for HVIT by exploring customer experience and methods like DevOps and Agile.

Learning twice as much with PRINCE2 Agile Foundation

  • 03 January 2020
  • Agile, Certification, Frameworks, Learning, Learning from experience, PRINCE2, PRINCE2 Agile, Project management, Training
The complexity of the PRINCE2 Agile Foundation course is understanding main PRINCE2 concepts as well as the agile take on them in a short time.

ITIL 4 Managing Professional Transition: a transformed framework

  • 23 December 2019
  • Agile, Customer needs, DevOps, Frameworks, IT transformation, ITIL 4, Stakeholder engagement, Value
As the world evolved, ITIL needed to change and ITIL 4 is very much a transformation.

Enhancing graduate employability with professional certifications

  • 20 December 2019
  • Capabilities, Career planning, Certification, ITIL, PRINCE2, Professional development, Qualifications, Skills
Professional certifications obtained during undergraduate study at university are making a major difference to students’ career prospects.
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