Organizations are slower to change than individuals when it comes to adopting new technology. This disparity in how quickly a business can adopt, prepare and deploy new technology in relation to its workforce has created the Bring Your Own Device (BYOD) phenomenon.
However, not all organizations that adopt a BYOD programme experience positive results. Those who succeed usually have a higher level of service management maturity. They recognize that ‘business as usual’ (BAU) has to change in order to keep the business mobile and that a service management approach works equally well in mobility computing. Service management styles have also changed as the technology that enables service management has itself become mobile, and the models used to implement service management move to keep up with the changes in business styles.
In this white paper, IT Service Management (ITSM) expert and current Chief Examiner for ITIL® and examiner for the RESILIA™ portfolio Sharon Taylor discusses the value of BYOD to an organization as well as the risks and common concerns associated with it. Sharon also describes how the structure and approach of ITIL and RESILIA can help organizations establish processes and control objectives for BYOD.
As well as examining and assessing the BYOD phenomenon and its relevance to service management, the white paper examines how processes associated with ITIL and RESILIA may be adapted to specifically address BYOD concerns and how continual service improvement practices can help ensure BYOD policies remains relevant, current and beneficial to an organization and its mobile workforce..
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