ITIL® helping Indian organizations enhance service management

ITIL<sup>®</sup> helping Indian organizations enhance service management


ITIL is helping Indian organizations to enhance service management and boost the career prospects of practitioners, according to a new survey from AXELOS Global Best Practice.

The ITIL best practice framework was first introduced by the UK Government in 1989 and is now used in more than 150 countries, with more than a quarter of a million ITIL certifications awarded around the world each year.

In the AXELOS survey of more than 2,200* service practitioners based in India, 90% said that ITIL had been adopted by their organization and 85% said it helps the business deliver service management improvements. More than half – 53% – said ITIL had become more essential since the introduction of cloud, agile, DevOps and Lean IT.

ITIL training in India was found to be well regarded, with 86% saying the course had significantly helped them understand the ITIL syllabus, and nearly three quarters – 71% – of ITIL Foundation students saying they planned to continue their training journey.

AXELOS released ITIL Practitioner in 2016 as a means to allow those who have taken the foundation training to further understand how the ITIL framework can be applied. For those who plan to continue their training, ITIL Practitioner provides a logical next step.

The majority of respondents (61%) said that the training had been paid for by their employer, with 16% choosing an online course, compared to 84% who opted for traditional classroom-based training. An overwhelming 95% described their ITIL training as good value for money, while 88% said they would recommend ITIL training and certification to a colleague or friend.

Career progression was cited as being the main reason for investing in ITIL training, with 85% of respondents saying it had helped to boost job prospects.

AXELOS CEO Peter Hepworth said: “We are committed to supporting the needs of service management professionals globally, and this research clearly illustrates that ITIL continues to meet the requirements of our practitioner community in India. Practitioners recognise the value that ITIL provides – not only to their organization by enhancing service management, but also in terms of personal career progression.”

View our infographic for key statistics from the survey.

See our ITIL section for more information.

*Survey of 2286 service management professionals based in India, carried out in Q4 2016.

ITIL in India - Infographic