Delivery and Availability

Availability

When viewing an item within the AXELOS store, its availability will be stated as one of the following:

  • In stock - 1 - 2 days - this title will be dispatched within two working days.
  • Not yet published - available to order - this product is not yet published. However, you can place an advance order for this product which will be dispatched as soon as it is published. Please note that publication dates given are estimates only and may change without notice. 
  • Out of stock - available to order - an order may be placed for this item. It is either out of stock or reprinting and will be dispatched when stock becomes available.

Delivery to UK Addresses

Orders dispatched to UK addresses are sent by a tracked and signed for service. The delivery cost will be confirmed when you are reviewing your order, before it is confirmed. 

Delivery to non-UK Addresses 

Orders dispatched to non-UK addresses are sent by a tracked and signed for service. The delivery cost will be confirmed when you are reviewing your order, before it is confirmed.

When Will I Receive My Order? 

If the publication is in stock at time of ordering it will usually be dispatched within 1-2 working days. For information on your order's delivery status and estimated delivery date, please contact our partners TSO at esupport@tso.co.uk.

If after the expected delivery time you have not received your order, please contact our e-support team at esupport@tso.co.uk or telephone +44 (0)333 200 2425.

All goods lost in transit will be replaced at no extra cost if notification is received by TSO, by telephone or writing, within 28 days of the date the original order was received by TSO or the date of publication of the goods, whichever is later.

Customs Charges

Ordering goods for delivery outside of the UK may mean that your consignment will be subject to import duties and taxes which are levied once the goods reach the country of destination. TSO has no control over these additional charges and therefore it is accepted by you that any charges levied in relation to customs clearance must be paid by you.

TSO recommends that you contact your local customs office for further information regarding additional charges that may be applicable to your online order. Please note that when ordering from TSO you are considered the importer of record and therefore must be responsible for any import VAT and duty. You are also responsible for compliance with all laws and regulations of the country to which you receive the goods you have purchased.

International Transaction Fees

Please be aware of international service fees charged by some card issuers. Purchases made outside the UK may incur an international service charge. Not all payment card transactions carry this charge (it depends on your card issuer) and the amount varies depending on the type of card used (it is generally a small percentage of the total). It is your responsibility to be aware of any international service fees that your payment card issuer may charge. As we have no visibility or control of these fees, when applied, we are unable to refund them.

If you order an out of stock or not yet published item, your card will be charged including the international service fee, and then refunded until the item is available. Please note that when the publication becomes available and we recharge you, the international service bank charge may apply again.

Current exclusions

Please be advised:

Africa 
Unfortunately, we cannot currently ship to Somalia.

Asia 
Unfortunately, we cannot currently ship to Yemen.

Europe

Until further notice we are unable to ship to private customers in the Moscow area - only business addresses will be accepted.

We apologize for any inconvenience caused.

If you didn't find the answer to your question or you require more information:

For delivery enquiries, please contact TSO by telephone on +44 (0)333 200 2425 or email esupport@tso.co.uk For data security purposes, please do not submit any credit card details in email correspondence with TSO.

International customers and mobile phone users should contact their service providers for information about the cost of calls. To maintain a quality service TSO may monitor or record calls for training purposes.

The TSO customer service centre is open from 8.00 a.m. to 6.00 p.m. Monday to Friday and (BST/GMT), excluding UK Bank Holidays.

Hearing- and speech-impaired customers can also communicate via text telephone on +44 (0)333 202 5077. If you have a general comment, query or complaint concerning the AXELOS Store, please contact us at https://www.axelos.com/contact-axelos.

For information on TSO call charges please visit https://www.tsoshop.co.uk/TSO-Shop-Help-Pages/Call-Charges/.