ITIL® Expert Level

  • Overview
  • Route to certification
  • MALC Exam

The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have achieved a well rounded, superior knowledge and skills base in ITIL Best Practices. 

This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.

You also need to achieve the ITIL Expert level if you want to progress to the ITIL Master Level, which is the highest and final qualification within the ITIL scheme.

There are many possible combinations of modules from the ITIL framework available to those wishing to attain the ITIL Expert level, but there are some key requirements:

  • All candidates must hold the ITIL Foundation certificate or a Bridge qualification equivalent
  • Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules.
  • Some credits from earlier qualifications and complementary qualifications can also count towards these 17 credits. See the ITIL Credit System page for more information.
  • The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for ITIL Expert level.

Once you have successfully completed all ITIL modules required and have earned sufficient credits, you will have achieved a balanced knowledge across the full ITIL service lifecycle and can be awarded the ITIL Expert certificate.

Each Examination Institute (EI) will have their own process for this certificate but, in most cases the EI who awards your MALC qualification will issue your Expert certificate.

Using Earlier ITIL Certificates

Candidates who hold the Service Manager or Practitioner qualifications can use these certificates towards ITIL Expert level. See the earlier qualifications section for more information.

The MALC module sits between the Intermediate and Expert levels and is the final required qualification gaining Expert status. It is intended to help you apply and integrate your knowledge of ITIL in real-world settings and in your own workplace.

Examination Format

  • Multiple choice examination questions
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) - 70%
  • 120 minutes’ duration
  • Closed book.