Five tips for better people management on the IT service desk

Managing in an IT service desk role is very much about people. From ensuring that IT service desk operations and outcomes meet the needs of the people it serves, to optimizing the performance of the IT support staff that make the service desk tick. Hence, while service desk managers and other IT support leaders might need a good understanding of the business technologies employed and the impact of technology issues, there is a need for great people management capabilities.

To help, this article shares five tips for managers that want to provide better people management on their IT service desk.