An introduction to multi-supplier integration
January 16, 2023 |
8 min read
The corporate use of multiple suppliers to provide discrete or specific elements of IT services brings additional complexity to IT service management. There are, however, proven approaches for handling the required change in IT operating model that focus on the effective integration of the suppliers and the outcomes they collectively deliver. If you are wondering what service, integration and management, or multi-supplier integration (MSI), means for your ITSM capabilities, then this new MyAxelos blog is for you. The following 900 words will explain MSI’s what, why, and how, along with other helpful guidance.