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  • Guidance
  • Value
  • Strategy
  • IT Services
  • Digital transformation
  • Methods & frameworks
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  • Behaviour
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  • Collaboration
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  • ITIL

Author  Stephen Mann

June 1, 2022 |

 4 min read

  • Guidance
  • Value
  • Strategy
  • IT Services
  • Digital transformation
  • Methods & frameworks
  • Customer needs
  • Customer engagement
  • Business solutions
  • Behaviour
  • Budgets
  • Collaboration
  • Communication
  • Benefits realization
  • ITIL

The need for ITSM to focus on value is not new. Much has been said and written since, but is every IT organization doing enough to understand how they (co-)create value?