Enterprise Service Management - What Is In A Name?
- Guidance
- Stakeholder management
- IT Services
- Information management
- Business solutions
- Service management
- ITIL
March 30, 2022 |
6 min read
- Guidance
- Stakeholder management
- IT Services
- Information management
- Business solutions
- Service management
- ITIL
Enterprise service management (using ITSM capabilities by other business functions to improve operations, services, experiences, and outcomes) is a hot IT service management (ITSM) trend. It makes so much sense to share the proven ITSM capabilities (including the corporate ITSM tool) to manage requests for help, information, service, and change within other business functions.