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  • Guidance
  • Digital transformation
  • IT Services
  • Value
  • ITIL

Author  Mark Smalley

Mark Smalley, also known as the IT Paradigmologist, thinks, writes, and speaks extensively about IT ‘paradigms’, or our changing perspectives on IT. Mark is an IT Management Consultant at Smalley.IT and Delivery Partner for GamingWorks’ DevOps and ITSM business simulations. He is a contributor to many bodies of IT industry knowledge and was the lead editor for the ITIL Specialist: High-velocity IT module. Mark has lectured at various universities and spoken at hundreds of events in over thirty countries.

March 16, 2022 |

 27 min read

  • Guidance
  • Digital transformation
  • IT Services
  • Value
  • ITIL

The digital enterprise places high demands on IT. Value has to be co-created quickly. Technology makes it possible to do business differently and even to do different business. It is crucial to understand the value of IT and to know how to articulate that value.