ITIL4 meets design thinking

Guidance
Value
IT Services
Digital transformation
Customer engagement
Behaviour
Capabilities
Communication
Collaboration
Service management
ITIL

Author Ramesh Mahadevan

Ramesh Mahadevan is a certified ITIL 4 Managing Professional who is studying to obtain a ITIL 4 Strategic Leader Certification. Ramesh is an ITIL enthusiast and a design thinker; he currently works with Intellect Design Arena Ltd.

May 4, 2022 |

5 min read

Guidance
Value
IT Services
Digital transformation
Customer engagement
Behaviour
Capabilities
Communication
Collaboration
Service management
ITIL

ITIL4 highlights how to drive value in opportunities as an operational model while focusing on digital transformation.