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  • Guidance
  • IT Services
  • Problem management
  • Service management
  • ITIL

Author  Mark Berwick

Service Management leader with 20 +years’ experience across travel, media, and financial services.

March 15, 2022 |

 7 min read

  • Guidance
  • IT Services
  • Problem management
  • Service management
  • ITIL

Problem management is a crucial part of providing a good service. This article will provide an insight into some of the problem management techniques, how problem management interacts with the management of major incidents and the role that service managers have in this space.