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  • Guidance
  • Strategy
  • Leadership
  • IT Services
  • Governance
  • Business solutions
  • Service management
  • ITIL

Author  Stephen Mann

March 30, 2022 |

 7 min read

  • Guidance
  • Strategy
  • Leadership
  • IT Services
  • Governance
  • Business solutions
  • Service management
  • ITIL

The statement that an organization has ‘great’ IT service management (ITSM) capabilities is subjective, therefore it is difficult to know what an organization with ‘great’ ITSM looks like. If an organization does not have ‘great’ ITSM, how or where should it improve?