Reader's Manual: ITIL 4 Practice Guide
January 21, 2020 |
16 min read
ITIL 4 has been created to help organizations meet increasing demands from the current complex digital environment. This reader's manual is designed to help readers understand and use the ITIL 4 practice guides. It provides a overview of their structure, content and key concepts. It also explains how the practice guides support ITIL 4's qualification scheme and associated publications.