ITIL Template - ITSM Tool Implementation Test Plan

Ahead of an ITSM tool implementation, it is essential that the system has been adequately tested to ensure that it is fit for purpose and will meet the needs of the organization. A good test plan will cover not just the software and hardware test requirements but also provide information regarding test schedules and procedures. Adequate testing will reduce the quantity of bugs and issues found during the launch and will enable a smooth implementation.