Passing your ITIL 4 Foundation Exam: Introduction

This revision session offers an Introduction to the ITIL 4 Foundation exam.

ITIL is a practical framework that is used across all kinds of industries by organizations as diverse as NASA and Spotify. Therefore, courses attract delegates from all kinds of backgrounds. As you work your way through the training material, draw on your own experience, and that of your colleagues, to show how the ideas outlined in the book can be applied. This will help you bring the material to life, pass the exam and apply your knowledge once the course has finished.

To help guide learning, your training organization will provide you with the ITIL 4 Foundation syllabus. This outlines what material is examined and how it is covered in the exam. It’s a great idea to keep this to hand during the training to refer to and help you understand how to focus your study

The manual contains the full ITIL 4 Foundation guidance, including an illustrative case study that runs throughout the book to highlight key learnings. Beyond helping you prepare your exam, the manual is an invaluable practical tool that you can refer to on an ongoing basis as you continue to use ITIL 4 to build the foundations of your professional success and career development.