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  • Webinar
  • Change management
  • ITIL

Author  Karen Ferris – ITIL Practitioner Architect Team Member

April 20, 2017 |

 63 min read

  • Webinar
  • Change management
  • ITIL

In this webinar, Karen Ferris, co-author of ITIL® Practitioner, explains the importance of organizational change management and reviews the knowledge and tools available in ITIL Practitioner to support change professionals with OCM. She also focuses on ways to prepare for change, manage and reinforce change using these tools.





This webinar is also supported by an Axelos Blog Posts also written by Karen - Organizational change management and project success: Part 1 


Download the presentation slides