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  • Webinar
  • IT Services
  • Digital transformation
  • Capabilities
  • ITIL

Author  Axelos

December 17, 2018 |

 68 min read

  • Webinar
  • IT Services
  • Digital transformation
  • Capabilities
  • ITIL

AXELOS has hosted the ITIL webinar, Mercantil Bank: Adopting and Adapting ITIL Case Study, hosted by Rosal Undraneta.

Rosal's session explored:

  • How the adoption of ITIL was a learning experience which helped Mercantil Bank understand how they could do better as a department
  • What business and technical challenges they faced
  • Why Mercantil Bank has chosen to adopt and adapt ITIL
  • What are the next steps.


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Download the presentation slides