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Business Analysis and ITSM

White Paper

Business Analysis and ITSM

White Paper

  • White Paper
  • Business solutions
  • Collaboration
  • ITIL

Author  Debra Paul, Ivor Macfarlane and Peter Brooks

April 18, 2016 |

 20 min read

  • White Paper
  • Business solutions
  • Collaboration
  • ITIL

This White Paper identifies & illustrates the benefits of collaboration between the disciplines of business analysis (BA) and IT service management (ITSM).