History of ITIL: Revolution and Evolution

After more than 30 years, ITIL is a well-established framework that is used across the globe. Nonetheless, how did ITIL begin, what needs was it created to meet, and what are the secrets of its longevity?

This paper will examine the longevity of ITIL which is now in its fourth iteration. The paper also explores some of the early history of ITIL, its origins in UK government and how international use came about, and also some of the unique developments made over the last 25 years.