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ITIL 4 and artificial intelligence

White Paper

ITIL 4 and artificial intelligence

White Paper

  • White Paper
  • Incident management
  • Knowledge management
  • Service management
  • ITIL

Author  Julie L.Mohr

February 19, 2019 |

 22 min read

  • White Paper
  • Incident management
  • Knowledge management
  • Service management
  • ITIL

Artificial intelligence (AI) is an exciting and emerging field with a rapid pace of change and innovation. The intersection of AI with IT service management (ITSM) holds great potential to improve service management practices and drive significant innovation in the industry. This white paper highlights, the advancements of artificial intelligence, along with AI’s current adoption in ITSM and its potential for the future.