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ITIL 4 and Digital Transformation

White Paper

ITIL 4 and Digital Transformation

White Paper

  • White Paper
  • Digital transformation
  • IT Services
  • Service management
  • Value
  • ITIL

Author  Damian Harris

February 3, 2019 |

 15 min read

  • White Paper
  • Digital transformation
  • IT Services
  • Service management
  • Value
  • ITIL

This paper considers the inseparability of service management and digital transformation. It also examines how ITIL 4 puts services at the heart of the discussion and reflects the need for new ways of working to accommodate broader technological shifts and other management approaches.