The ITIL Story - ITIL Foundation: ITIL 4 Edition
White Paper
White Paper
- White Paper
- IT Services
- Value
- Digital transformation
- ITIL
June 1, 2021 |
30 min read
- White Paper
- IT Services
- Value
- Digital transformation
- ITIL
The ITIL Story is a fictional case study that shows how ITIL concepts can be practically applied to an organization’s activities. The ITIL Story can help readers understand key ITIL concepts, such as the service value chain, the four dimensions, and the continual improvement model, and how they could apply in real organizations.