566 Results found.
Published 02 Jun 2014
How can a system like ITIL® - forged in a year of seismic historical change 25 years ago - still be relevant to the world of ITSM today? Leaving aside the shift in information technology since 1989, the global changes in that year alone tell us how different the world was ba...
Adopt And Adapt|Best Practice|IT Service Management (ITSM)|IT Services|ITIL|Service Management
Published 05 Jun 2014
Throughout the 25 years of its existence, ITIL has supported IT organizations in providing business value for their customers in the form of well-designed and supported services. ITIL has become the most widely used and most successful ITSM (IT Service Management) framework i...
Best Practice|IT Services|ITIL|Project Management|Service Management|Value
Published 09 Jun 2014
Selling the enterprise-wide benefits of ITIL and Programme and Project Management (PPM) to businesses and other complex organizations should be the daily bread for anyone making a living in global best practice training. Selling the enterprise-wide benefits of ITIL and Progr...
IT Services|ITIL|Project and programme management (PPM)|Qualifications|Service Management|Training
Published 26 Jun 2014
For project managers everywhere - who now have the PRINCE2 Practitioner qualification firmly on their horizon for the first time - I have two words: "We listened!" You shared your frustrations with us about the historical process of moving up to PRINCE2 Practitioner level on...
Published 02 Jul 2014
Before any discussion about ITIL's "adopt and adapt" approach, it's important that we dispel some ITIL myths. The principal myths state that ITIL is: Useful for large organizations only Bureaucratic Time consuming Non-Agile Prescriptive. Traditionally, ITIL's commun...
Adopt And Adapt|Best Practice|IT Services|ITIL|Service Desk|Service Management
Published 10 Feb 2015
Understanding the difference When looking at outputs and outcomes it is important that IT service management (ITSM) professionals understand the difference; all too often we focus only on our outputs and the processes rather than thinking about the outcome and what we are ac...
Best Practice|Information Management|IT Service Management (ITSM)|ITIL|PRINCE2|Project management|Service Management
Published 23 Jul 2014
Project managers - by their very nature - generally don't start a new project without an underlying belief that their project will be a success. However, what should sit alongside this optimism at the outset of a project is an equal dose of realism and a willingness to ask c...
Best Practice|PRINCE2|Project and programme management (PPM)|Project Management
Published 01 Aug 2014
When quantifying the scale of corporate cyber threat, the figures alone tell a sobering story. As reported in The Economist's recent special report on cyber security, 800m data records were lost last year as a result of cyber-attack, despite estimated worldwide spending of £...
Best Practice|Cyber Resilience|IT Services|Service Management|Threats
Published 14 Aug 2014
The two worlds of PRINCE2 project management and agile have just become a lot more interesting: AXELOS is developing new guidance to bring the best of PRINCE2 and agile together for the benefit of practitioners everywhere irrespective of which side of the fence they come fro...
AGILE|Best Practice|Frameworks|PRINCE2|PRINCE2 Agile|Project Management
Published 18 Aug 2014
IT Service Management (ITSM) is often portrayed as being founded on a process-driven approach, and while processes are useful to organize activities the core of ITSM lies elsewhere. Soft skills are and will always remain relevant regardless of how many processes are defined. ...
Best Practice|IT Services|ITIL|Service Management|Skills