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A new year often brings transition and new beginnings. And, in that spirit, we are bringing you a new PRINCE2. Though the existing PRINCE2 is fundamentally sound – and has become the world’s most practised project management method – we have reached a tipping point and ...

Understanding the difference When looking at outputs and outcomes it is important that IT service management (ITSM) professionals understand the difference; all too often we focus only on our outputs and the processes rather than thinking about the outcome and what we are ac...