Published 02 Jul 2014
Before any discussion about ITIL's "adopt and adapt" approach, it's important that we dispel some ITIL myths. The principal myths state that ITIL is: Useful for large organizations only Bureaucratic Time consuming Non-Agile Prescriptive. Traditionally...
Adopt And Adapt|Best Practice|IT Services|ITIL|Service Desk|Service Management
Published 10 Mar 2015
“It won’t work if organizations expect IT people to pick up an ITIL ® book or go on a training course and then implement successful service management solutions. “Organizations and people need to ‘adopt and adapt’ ITIL to the specific and unique requirements of their b...
Best Practice|Capabilities|Change management|ITIL|itSM Solutions|Processes|Service Management
Published 05 May 2016
As part of our ITIL Practitioner Global Summit Hitesh presented a session on ITIL Practitioner and Service Design Roles . Watch the video and read his new blog post discussing the roles that can successfully benefit from adopting ITIL Practitioner. What is ITIL Prac...
Adopt and adapt|IT Service Management (ITSM)|ITIL Practitioner|Service Design|Skills|Training
Published 04 Jan 2016
In the early days if ITIL ® , many IT Service Management (ITSM) practitioners saw the various job roles in play as pretty understandable - the overarching role of the Service Manager and the individual Process Manager roles. But with the evolution of ITIL in 2007 it appear...
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Roles|Skills
Published 02 May 2017
A key focus of the PRINCE2 2017 Update is to make it easier for individuals and organizations to adopt and tailor the world’s most-practised project management method. I’ve been helping organizations adopt and tailor PRINCE2 for over fifteen years. In truth PRINCE2 was...
Published 14 Sep 2016
Louise John shares her thoughts on why ITIL doesn’t require lots of people and how businesses of all shapes and sizes can use the framework effectively. Does ITIL require a lot of people to work effectively and do you need to have one individual for every role, process ...
Adopt and adapt|Best practice|Frameworks|ITIL|Processes|Roles
Published 15 Dec 2017
The need for speed has reached boiling point in IT service management (ITSM). Organizations’ ability to react to this in 2018 – especially in ITSM – will be the difference between surviving and thriving or withering and being outsourced. Those that have already adopted b...
Change management|Incident management|IT Service Management (ITSM)|ITIL|PRINCE2|Service management
Published 11 May 2016
I read an interesting comment by AXELOS Head of ITSM Kaimar Karu that “…the ITIL of the future is from practitioners, for practitioners.” As a result, I keenly awaited the release of the ITIL ® Practitioner Guidance so that I could use it to assess and improve my ITIL prac...
Adopt and adapt|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL Practitioner|Processes
Published 06 Jan 2016
What's the point of ongoing professional development? In "My CPD Life", a short series of blog posts to coincide with the launch of the AXELOS Professional Development Programme , experienced practitioners share their views on the value of keeping your skills and kno...
Adopt and adapt|Capabilities|Career planning|CPD|IT Service Management (ITSM)|Skills|Training
Published 15 Nov 2017
When considering your ability to deliver projects, programmes and manage portfolios, you should always consider things from an organizational perspective first. Sounds obvious, right? Though this thinking is not new, it has been gaining a lot more traction in recent yea...
Capabilities|Frameworks|PRINCE2|PRINCE2 Agile|Project management|Training