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Mercantil Bank, a commercial bank headquartered in Florida, shares their experience of adopting ITIL and ITIL processes to help improve their ITSM and delivery of services.

Many organizations have found that the tenets of the ITIL framework lend themselves to business functions beyond ITSM. Equinor is one such company.

Adopting and adapting ITIL enabled Essex County Council to meet service level agreements and gain control of their service and underpinning contracts while effectively capitalizing on outsourcing opportunities.

Adopting and adapting ITIL® enabled HBZS Mining Rescue Services to establish better communication between the IT department and the rest of the business along with making activities more consistent and thus more effective.

This case study explains how adopting and adapting ITIL enabled the University of Newcastle to address business challenges and improve incident management processes.

In this case study, Intrinsic shows how the benefits of ITIL are self-evident, and the principles behind it support a function that operates well and adapts to the ever-changing world of business.

This Case Study details how Sutter Health implemented ITIL in their organization and what they discovered along their ITIL journey.

Horacio Gutiérrez, lead ITSM consultant, working for EY in collaboration with Grupo Bimbo, explains how their ITIL transformation project evolved over a two-year period.

This Case Study describes how Ho Chi Minh Securities Corporation used ITIL to create a strong IT department.

LV share the company's journey over the last couple of years and how they are looking to continually improve in the future.