Published 02 Jul 2014
Before any discussion about ITIL's "adopt and adapt" approach, it's important that we dispel some ITIL myths. The principal myths state that ITIL is: Useful for large organizations only Bureaucratic Time consuming Non-Agile Prescriptive. Traditionally, ITIL's commun...
Adopt And Adapt|Best Practice|IT Services|ITIL|Service Desk|Service Management
Published 10 Mar 2015
“It won’t work if organizations expect IT people to pick up an ITIL ® book or go on a training course and then implement successful service management solutions. “Organizations and people need to ‘adopt and adapt’ ITIL to the specific and unique requirements of their b...
Best Practice|Capabilities|Change management|IT service management (ITSM)|ITIL|Processes|Service Management
Published 11 May 2018
We have often discussed how technology and new frameworks have changed our service management practices and how we need to adopt and adapt them. Still as we know there is another key pillar: People. People are often the last step in any improvement plan. Trainings are the f...
Adopt and Adapt|IT Service Management (ITSM)|Learning|Skills|Training
Published 04 Jan 2016
In the early days if ITIL ® , many IT Service Management (ITSM) practitioners saw the various job roles in play as pretty understandable - the overarching role of the Service Manager and the individual Process Manager roles. But with the evolution of ITIL in 2007 it appear...
Adopt and adapt|Frameworks|IT Service Management (ITSM)|ITIL|Roles|Skills
Published 05 May 2016
What is ITIL Practitioner and how does it complement existing ITIL accreditations? ITIL ® Practitioner is an addition to the ITIL portfolio and, ultimately, it helps professionals who’ve completed any level of ITIL training from Foundation onwards to develop the ski...
Adopt and adapt|IT Service Management (ITSM)|ITIL|Skills|Training
Published 02 May 2017
A key focus of the PRINCE2 ® 2017 Update is to make it easier for individuals and organizations to adopt and tailor the world’s most-practised project management method. I’ve been helping organizations adopt and tailor PRINCE2 for over fifteen years. In truth PRINCE2 ...
Agile|Governance|Methodologies|PRINCE2|Project and programme management (PPM)|Project management
Published 14 Sep 2016
Louise John shares her thoughts on why ITIL doesn’t require lots of people and how businesses of all shapes and sizes can use the framework effectively. Does ITIL require a lot of people to work effectively and do you need to have one individual for every role, process ...
Adopt and adapt|Best practice|Frameworks|ITIL|Processes|Roles
Published 14 Jan 2020
What do project sponsors need to understand before starting the agile journey and how can they ensure a successful project outcome? Increasing globalization, advances in technology, volatile markets and rising customer expectations are just some of the factors driving tod...
Agile|Collaboration|Governance|PRINCE2|PRINCE2 Agile|Project management office|Project sponsorship|Stakeholder engagement
Published 15 Dec 2017
The need for speed has reached boiling point in IT service management (ITSM). Organizations’ ability to react to this in 2018 – especially in ITSM – will be the difference between surviving and thriving or withering and being outsourced. Those that have already adopted b...
Change management|Incident management|IT Service Management (ITSM)|ITIL|PRINCE2|Service management
Published 24 May 2018
We are often using terminology and words that we haven’t agreed the definition on. Oh, but there is a definition you might say! Yes, but using a definition of terminology that is defined in a global, universal context is only a starting point, we need to make the definition ...
Best practice|Communication|Customer Engagement|Customer Experience|End-User Experience|Skills