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Organizations going through digital transformation can’t afford to use a tick-box exercise when it comes to using best practices like ITIL ® . Too many organizations find themselves going through the motions of adopting best practice when they need to. They might have good...

The latest AXELOS PPM benchmarking survey is now live and we are asking our PPM community to share their views and insights on project and programme management, looking at the market now and in the future. AXELOS PPM Ambassador, Allan Thomson, shares his thoughts...

Stakeholder engagement is absolutely vital whether you are operating in a portfolio, programme or project activity. It is the means by which you gain support for your change initiatives allowing them to progress through the organization. Stakeholders generally do not appre...

After 14 years’ working in project management-related roles in complex environments, Andrea Vecchi – now Head of PMO at solar power company, Sonnedix – was introduced to programme management. Here he recounts his learning and certification journey, including 12 months of st...

The Service Value Chain, and Service Value Streams Welcome back! This post is the fourth (and last) in a series in which I connect the key concepts of ITIL 4 . In the last blog we briefly covered the service value system (SVS) and its five components. One of those compon...

Organizations are going through rapid change, often driven by digital technology and changes in local and national priorities. Therefore, it’s important to have a central repository – the PMO – where organizations have an oversight of all change initiatives and are able to...

If you want your projects and programmes to be successful, it is crucial that proper Stakeholder Engagement and its associated activities take place. Stakeholder Engagement is one of the practices in the new AXELOS AgileSHIFT ® product. But it is more than just a pro...

How should an organization undertake the transition from ITIL ® v3 to ITIL 4 ? But before the “how?”, maybe we should talk about the “why?”. ITIL 4 is the latest evolution in the best practice framework that has supported IT service management professionals and their org...

Last month, I had the opportunity to host a roundtable discussion on how to drive cultural change in support of digital transformation at the New South Wales (NSW) Digital Transformation Summit in Sydney. This post highlights some of the insights and discussions from the se...

The ITIL ® 4 Managing Professional Transition module provides the foundation to deliver effective service management through new ways of working within digital organizations. This builds on concepts from ITIL 4 Foundation and the four Managing Professional modules, such a...