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432 Results found for 'Agile'
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RESILIA exam questions: Part Two
Blog
Published 12 Oct 2016
Studying the risk management dimension of the RESILIA Foundation course will enable people to better understand what is a threat, a vulnerability and an asset in the context of cyber resilience and how they combine to create a risk to the business. One way to understand the...
Cyber resilience|Examinations|RESILIA|Risk management|Threats|Vulnerability
RESILIA exam questions: Part Three - Protective controls
Blog
Published 17 Oct 2016
What is currently a typical starting point when organizations are thinking about protection against cyber threat and how often is that the right place to start? Organizations can start from one of three places when thinking about protection against cyber threat: Strategic...
Anti-virus software|Certification|Cyber-attack|Examinations|RESILIA|Threats
ITSM, ITIL and DevOps – an education process
Blog
Published 31 Jul 2018
In IT service management (ITSM) education is critical: it helps organizations get a shared understanding of terms and concepts and a proven body of knowledge such as ITIL ® . The IT industry is rife with buzzwords carrying varied interpretations, so education helps ...
Certification|DevOps|Frameworks|IT Service Management (ITSM)|ITIL|Processes|Value
ITIL and Cloud: future-proofing your career
Blog
Published 06 Aug 2018
What does migrating IT services to the cloud mean for ITIL ® ? I’ve heard various comments along the lines of “it’s no longer our infrastructure , it’s the responsibility of the cloud provider so why are we bothering with ITIL?” I find this really surprising as cloud integ...
Business Relationship Management|Career progression|Cloud Computing|Continual Service Improvement (CSI)|Governance|IT services|ITIL
ITIL 4 – Facts and Learning in Las Vegas
Blog
Published 04 Mar 2019
There is a famous saying, that what happens in Vegas stays in Vegas, but I’m going to break the code here and share my views and feedback from Pink19 .   Although this was my first experience of Vegas, I knew what to expect having enjoyed several movies based in ‘Sin City...
Best practice|Certification|Customer needs|IT service management (ITSM)|IT services|ITIL|Value
Learn and adapt with ITIL 4 – Why stories matter!
Blog
Published 27 Mar 2019
What does ITIL ® 4 have to do with the eternal, human practice of storytelling? Though you might already believe it instinctively, there is substantial research into the importance of narrative and storytelling to human beings. For example, a study that exposed people...
Behaviour|Benefits realization|Collaboration|IT service management (ITSM)|IT services|ITIL
6 reasons why ITIL 4’s guiding principle of collaborate and promote visibility is important
Blog
Published 06 Dec 2019
How is the ITIL 4 guiding principle “collaborate and promote visibility” important to organizations today? Many organizations remain siloed, whether by function, process, product, territory or other types. And within the silos, people tend to focus on their tasks and objec...
Collaboration|Customer engagement|IT services|ITIL 4|Service management|Value|Vision
Managing the digital product lifecycle: more speed, less chaos
Blog
Published 30 Apr 2020
There is now a huge demand for digital IT products and the services they support. This is no surprise, as cloud-based software as a service is easier to maintain, make changes to, upgrade or swap things in and out. Servers can be rolled up and rolled down, adding or reduci...
Cloud services|Customer needs|End-User Experience|IT service management (ITSM)|IT services|ITIL|ITIL 4|Service management
Cultural transformation – vital for business and digital transformation success
Blog
Published 12 May 2020
Cultural transformation should have been on top of the agenda for organizations years ago. The fact that it wasn’t will now be very apparent to some, as they try to navigate the new business challenges presented by the Coronavirus Covid-19 pandemic. This includes the compl...
Behaviour|Collaboration|Customer needs|Digital transformation|ITIL 4|Leadership|Value|Vision
How to apply ITIL 4 practices for digital strategy
Blog
Published 03 Sep 2020
What is digital strategy and how can ITIL ® 4’s strategy management, workforce and talent management and Organizational Change Management practices support organizations on that journey? This and more were the focus of a recent webinar featuring ITIL 4 authors Davi...
Best practice|Change management|Digital transformation|ITIL 4
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