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Studying the risk management dimension of the RESILIA Foundation course will enable people to better understand what is a threat, a vulnerability and an asset in the context of cyber resilience and how they combine to create a risk to the business. One way to understand the...

Configuration management systems (CMS) are the bedrock of IT service management (ITSM); they provide the tools and databases to hold and manage all the necessary information about the assets used to deliver IT services – hardware, software, network equipment, processes, servi...

Good information security and cyber resilience begins with creating a solid security strategy. So, how do organizations and their CISOs or Heads of IT and security create such a strategy? There are a number of critical questions, driving factors and strategic considerations ...

Personal information is an asset that can create more value for customers, hence people want to share their data with organizations. However, the EU General Data Protection Regulation (GDPR) says we have to manage their data properly. From 25 May 2018, this applies insi...

Julie L. Mohr, renowned author and international keynote speaker, shares with AXELOS her thoughts on why consumers are embracing companies such as Uber, Amazon and Netflix and why IT organizations can either learn lessons from the disruption economy, or risk extinction: ...

Configuration Management requires a disciplined approach to be functional. It’s about having a record of your systems, what’s happened to those items and the details of the relationships between the items on your list. It’s commonly used in IT, military or commercial aviatio...

Value for Stakeholders, PESTLE and the Four Dimensions This is Part 2 . You can read part 1 here . Welcome back! This post is the second in a series in which I connect key concepts of ITIL 4. In the last article, we briefly discussed the concept of value co-creation, a...

What is currently a typical starting point when organizations are thinking about protection against cyber threat and how often is that the right place to start? Organizations can start from one of three places when thinking about protection against cyber threat: Strategic...

"How can we be sure if our programmes and projects are delivering successful results? What's the best way of pinpointing our strengths and weaknesses?" Maturity is about recognizing the strengths and weaknesses in an organization’s existing portfolio, programmes and proje...

I n recent years Romania and, more broadly, South East Europe have become a hotbed for international IT services. Due to the region’s Internet of Everything approach, the IT market is booming and facilities like Security Operations Centres (SOCs) and Network Operation Centres...