Published 12 Sep 2018
0.5 CPD Points
This White Paper briefly compares them before recommending the use of Behavioural Science as the more effective approach to managing behaviour for successful project delivery.
Agile|Behaviour|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management
Published 11 Mar 2016
Behaviour is a critical success factor in any organization and yet – traditionally – many frameworks such as ITIL ® , SCRUM or LEAN, fail to address behaviour change. The issue is that many senior leaders and managers use negative consequences to encourage the desired b...
Behaviour|Change management|Frameworks|IT Service Management (ITSM)|ITIL|Leadership|Service desk
Published 09 Nov 2015
In the AXELOS White Paper "The impact of behaviour on project delivery", independent consultant Ann Cheung says that behaviour impacts "every aspect" of project delivery. She recommends project and programme management practitioners getting to grips with behavioural scien...
Behaviour|Best Practice|Processes|Programme management|Project and programme delivery|Project and Programme Management (PPM)|Project management
Published 02 Jul 2015
Understanding behavioural science is key to project delivery success
Behaviour|PRINCE2 Agile|Project & Programme Management|Project Management
Published 31 Dec 2018
This paper shows how ABC of ICT card set can be used to assess and address the attitude, behaviour and cultural aspects of an ITSM improvement initiative.
Behaviour|Continual Service Improvement (CSI)|Customer experience|IT Service Management (ITSM)|ITIL|Stakeholder management
Published 15 Dec 2015
A summary of a presentation given to the Digital Leaders Conference on 9 December 2015 Here are two short, true stories: In the spring of 2013 the CEO of a global energy organization was finalizing the details of a significant commercial bid with his board colleagues. On...
Behaviour|Best Practice|Cyber Resilience|Cyber-Attack|Learning
Published 31 May 2016
At first glance you might not think AXELOS’ latest best practice certifications – PRINCE2 Agile ® , RESILIA ™ and ITIL ® Practitioner – have very much in common. However, there is a shared thread running through each that can have a real impact on organizational...
Published 16 Oct 2017
We should “stop talking nonsense” about people being the weakest link in our cyber security, according to the head of the UK’s National Cyber Security Centre . Ciaran Martin, the organization’s CEO – speaking at the CBI’s Cyber Security Conference 2017 in London on 13 Sep...
Behaviour|Cyber security|Data protection|Leadership|Threats|Training
Published 01 Feb 2019
What leadership techniques and understanding of behaviour should project boards and project managers use for organizational transformation? Set the strategic vision Taking the example of AXELOS’ work on updating PRINCE2 ® in 2017 , our vision was focused on the se...
Agile|Behaviour|Change management|Communication|Digital transformation|Leadership|PRINCE2|Project management
Published 18 Jul 2018
What can ITSM practitioners learn from getting involved in problem-solving simulation activities? For example, the Apollo 13 simulation – something offered by accredited trainers – replicates the NASA event made famous by the phrase “Houston, we’ve got a problem”. And i...
Behaviour|Collaboration|Communication|Frameworks|IT Service Management (ITSM)|ITIL|Processes