Published 12 Sep 2018
0.5 CPD Points
This White Paper briefly compares them before recommending the use of Behavioural Science as the more effective approach to managing behaviour for successful project delivery.
Agile|Behaviour|PRINCE2|PRINCE2 Agile|Project and programme management (PPM)|Project management
Published 31 Dec 2018
This paper shows how ABC of ICT card set can be used to assess and address the attitude, behaviour and cultural aspects of an ITSM improvement initiative.
Behaviour|Continual Service Improvement (CSI)|Customer experience|IT Service Management (ITSM)|ITIL|Stakeholder management
Published 22 Feb 2019
This white paper highlights the activities, duties and required behaviours of project board members as described in Directing Successful Projects with PRINCE2 2017 Edition.
Behaviour|Benefits realization|PRINCE2|Project and programme delivery|Project and programme management (PPM)|Project management|Project planning|Roles
Published 12 Jun 2019
This paper discusses how the ITIL guiding principles combine with DevOps guidance to create a culture that encourages continual experimentation.
DevOps|Digital transformation|IT service management (ITSM)|IT services|IT transformation|ITIL
Published 04 Feb 2019
The eight-field model can be used to scope and manage ROV of a learning intervention or training initiative. This paper explains the sides of the model and its purpose.
Behaviour|IT Service Management (ITSM)|ITIL|Learning|Skills|Training|Value
Published 07 Feb 2019
This paper explores what enterprise agility is and offers a summary of how the AXELOS AgileSHIFT product can offer valuable guidance and support in this area.
Agile|AgileSHIFT|Behaviour|Customer engagement|Customer needs|Frameworks|Roles
Published 02 May 2019
Intelligent disobedience is the act of breaking the rules to do the right thing. This paper assesses where an intelligent disobedience approach can benefit staff and organizations and how it can provide a source of future guidance.
Behaviour|Benefits realization|Business solutions|IT service management (ITSM)|IT services|ITIL|Service catalogue