Published 11 Mar 2016
Behaviour is a critical success factor in any organization and yet – traditionally – many frameworks such as ITIL ® , SCRUM or LEAN, fail to address behaviour change. The issue is that many senior leaders and managers use negative consequences to encourage the desired b...
Behaviour|Change management|Frameworks|IT Service Management (ITSM)|ITIL|Leadership|Service desk
Published 15 Aug 2019
Executive Summary We all are aware of the three fundamental principles of People, Process and Technology. Every organization focuses on these three elements. The people factor in all the above has been limited to reskilling in new technologies and training on methodologies a...
Behaviour|Digital transformation|IT service management (ITSM)|Knowledge management|Resource management|Service management|Skills
Published 01 Feb 2019
What leadership techniques and understanding of behaviour should project boards and project managers use for organizational transformation? Set the strategic vision Taking the example of AXELOS’ work on updating PRINCE2 ® in 2017 , our vision was focused on the se...
Agile|Behaviour|Change management|Communication|Digital transformation|Leadership|PRINCE2|Project management
Published 31 May 2016
At first glance you might not think AXELOS’ latest best practice certifications – PRINCE2 Agile ® , RESILIA ™ and ITIL ® Practitioner – have very much in common. However, there is a shared thread running through each that can have a real impact on organizational...
Published 16 Oct 2017
We should “stop talking nonsense” about people being the weakest link in our cyber security, according to the head of the UK’s National Cyber Security Centre . Ciaran Martin, the organization’s CEO – speaking at the CBI’s Cyber Security Conference 2017 in London on 13 Sep...
Behaviour|Cyber security|Data protection|Leadership|Threats|Training
Published 18 Jul 2018
What can ITSM practitioners learn from getting involved in problem-solving simulation activities? For example, the Apollo 13 simulation – something offered by accredited trainers – replicates the NASA event made famous by the phrase “Houston, we’ve got a problem”. And i...
Behaviour|Collaboration|Communication|Frameworks|IT Service Management (ITSM)|ITIL|Processes
Published 28 Feb 2018
The banking and personal savings sector is a prime target for hackers, which is no surprise when that's where the money is! Hackers use social engineering and phishing techniques to target both staff and customers to gain access to an organization's information, data and mo...
Behaviour|Cyber security|Cyber-attack|RESILIA|Sensitive data|Training
Published 21 Sep 2018
Technical competence is no longer enough to be a great project manager. In today’s new world of work, technical knowledge and ability need to be aligned with the right essential life skills and professional behaviours in order to be truly successful, according to Kara Flanag...
Behaviour|Capabilities|Learning|Professional development|Project management|Skills
Published 07 Dec 2017
In recent days, there’s been a lot of comment (in news stories , by pundit s , on social media, and in online forums) about how appalling it is that MPs are sharing passwords with their staff. Amid all that chatter, on a forum that I follow, John Custy ( @ITSMNinja ) mad...
Behaviour|Cyber security|End-user experience|IT services
Published 05 Oct 2018
The much feared GDPR compliance date has come and gone. You have located the personal data your organization processes and ensured you have a lawful basis for processing it. You have published your privacy notices etc. Hopefully, as part of your readiness projects and progr...