Published 11 Mar 2016
Behaviour is a critical success factor in any organization and yet – traditionally – many frameworks such as ITIL ® , SCRUM or LEAN, fail to address behaviour change. The issue is that many senior leaders and managers use negative consequences to encourage the desired b...
Behaviour|Change management|Frameworks|IT Service Management (ITSM)|ITIL|Leadership|Service desk
Published 09 Nov 2015
In the AXELOS White Paper "The impact of behaviour on project delivery", independent consultant Ann Cheung says that behaviour impacts "every aspect" of project delivery. She recommends project and programme management practitioners getting to grips with behavioural scien...
Behaviour|Best Practice|Processes|Programme management|Project and programme delivery|Project and Programme Management (PPM)|Project management
Published 15 Dec 2015
A summary of a presentation given to the Digital Leaders Conference on 9 December 2015 Here are two short, true stories: In the spring of 2013 the CEO of a global energy organization was finalizing the details of a significant commercial bid with his board colleagues. On...
Behaviour|Best Practice|Cyber Resilience|Cyber-Attack|Learning
Published 31 May 2016
At first glance you might not think AXELOS’ latest best practice certifications – PRINCE2 Agile ® , RESILIA ™ and ITIL ® Practitioner – have very much in common. However, there is a shared thread running through each that can have a real impact on organizational...
Published 16 Oct 2017
We should “stop talking nonsense” about people being the weakest link in our cyber security, according to the head of the UK’s National Cyber Security Centre . Ciaran Martin, the organization’s CEO – speaking at the CBI’s Cyber Security Conference 2017 in London on 13 Sep...
Behaviour|Cyber security|Data protection|Leadership|Threats|Training
Published 18 Jul 2018
What can ITSM practitioners learn from getting involved in problem-solving simulation activities? For example, the Apollo 13 simulation – something offered by accredited trainers – replicates the NASA event made famous by the phrase “Houston, we’ve got a problem”. And i...
Behaviour|Collaboration|Communication|Frameworks|IT Service Management (ITSM)|ITIL|Processes
Published 03 Dec 2015
How much can companies rely on their people to not be a source of vulnerability in the face of increasing attacks on corporate information? Consider the recent “social experiment” conducted by US-based computer trade association CompTIA , involving apparently discarded US...
Behaviour|Best Practice|Business Solutions|Cyber Resilience|Cyber-Attack|Processes|Risk Management|Vulnerability
Published 05 Oct 2018
The much feared GDPR compliance date has come and gone. You have located the personal data your organization processes and ensured you have a lawful basis for processing it. You have published your privacy notices etc. Hopefully, as part of your readiness projects and progr...
Published 21 Sep 2018
Technical competence is no longer enough to be a great project manager. In today’s new world of work, technical knowledge and ability need to be aligned with the right essential life skills and professional behaviours in order to be truly successful, according to Kara Flanag...
Behaviour|Capabilities|Learning|Professional development|Project management|Skills
Published 07 Dec 2017
In recent days, there’s been a lot of comment (in news stories , by pundit s , on social media, and in online forums) about how appalling it is that MPs are sharing passwords with their staff. Amid all that chatter, on a forum that I follow, John Custy ( @ITSMNinja ) mad...
Behaviour|Cyber security|End-user experience|IT services