Published 13 Dec 2017
What have all the successful teams throughout history had in common? The England Football Team 1966, Apollo 11 astronauts or Sir Edmund Hillary’s Mount Everest expedition team were all made up of individuals with different skills and experiences working towards a common goa...
PRINCE2|Project management|Project sponsorship|Skills|Stakeholder management|Task management
Published 23 Jul 2014
Project managers - by their very nature - generally don't start a new project without an underlying belief that their project will be a success. However, what should sit alongside this optimism at the outset of a project is an equal dose of realism and a willingness to ask c...
Best Practice|PRINCE2|Project and programme management (PPM)|Project Management
Published 03 Sep 2014
Background Hopefully you will all have seen the research that AXELOS recently published around the perception of ITIL in the current market. If you haven't had a chance to see it yet, you can download it from the box to the right of this page. The research has been well rec...
Best Practice|IT Services|ITIL|Service Management
Published 01 Apr 2015
Craig Kilford (@MrPortfolio) co-authored AXELOS’ global standard for portfolio management - Management of Portfolios (MoP®) and is currently writing an AXELOS white paper that will be the first to officially compare MoP with PMI’s* Standard for Portfolio Management. In this...
Best Practice|Change management|MoP|Portfolio Management|Processes|Project sponsorship|Strategy execution|Training
Published 07 Jul 2015
What are the ITIL training questions that a tutor hears from trainees time and again? As a useful resource for all practitioners, I felt it was worth bringing the “usual suspects” of topics together in one place: What is an accreditor, an ATO and EI? AXELOS is the accredi...
Career Planning|Certification|Examinations|IT service management (ITSM)|ITIL|Learning|Qualifications|Service Management
Published 11 Mar 2016
Behaviour is a critical success factor in any organization and yet – traditionally – many frameworks such as ITIL ® , SCRUM or LEAN, fail to address behaviour change. The issue is that many senior leaders and managers use negative consequences to encourage the desired b...
Behaviour|Change management|Frameworks|IT Service Management (ITSM)|ITIL|Leadership|Service desk
Published 22 Jun 2016
The scenario animation below shows how a company was able to reduce costs and calls to its service desk by applying the ITIL Practitioner Guiding Principle of Design for Experience. Watch the animation and read the accompanying blog from ITIL Practitioner Architect Team Membe...
Continual Service Improvement (CSI)|End-user experience|IT Service Management (ITSM)|ITIL|Service catalogue|Service desk
Published 18 Jul 2016
I started in IT back in the pre-Internet ‘dark ages’, over 35 years ago. In those days we were literally in the basement and nobody really knew what we did, we were the geeks of ‘IT Crowd’ cliché. When there was a major system outage it could take us down for hours, but the ...
Cyber resilience|IT Service Management (ITSM)|IT services|ITIL|Processes|RESILIA|Service desk
Published 01 Feb 2018
In the international bestseller The 7 habits of highly effective people (Free Press, 1988), Steven R. Covey describes an approach to being effective in attaining goals by aligning oneself to what he calls the ‘true north’ principles of a character ethic that are universal...
Behaviour|Project management|Stakeholder engagement|Strategy Execution|Vision
Published 19 Jun 2019
Over the past five years, I believe that – for some IT organizations – the ITIL ® concept of Service Strategy (SS) got left behind. Why is this? IT organizations have been buried in the “trenches” of an endless loop which includes immediate uptake of design, transition an...
Customer needs|ITIL 4|Service management|Skills|Strategy execution|Value
Published 16 Mar 2015
Business Relationship Manager
Published 16 Mar 2015
Business Continuity Manager
Published 17 Mar 2015
IT Security Architect
Published 19 Mar 2015
Chief Information Security Officer
Published 14 Apr 2016
Cyber Resilience Manager
Published 28 Apr 2016
Cyber Resilience Auditor
Published 13 Aug 2019
Find a consulting partner help your organization with P3M3 maturity assessments or other ITSM, PPM or cyber resilience consultancy work.
Published 09 Aug 2019
AXELOS has updated the PRINCE2 project management guidance & launched new Foundation & Practitioner exams. They form the PRINCE2 2017 update: find out more.
Published 19 Dec 2017
When summing up project management in 2017, one word dominates: convergence. Convergence has been happening for a while and is founded on having a common understanding of project management and its underlying concepts. For example, if everyone involved in the project shar...
Best Practice|Communication|Processes|Project management|Skills
Published 13 Oct 2017
I received the Project Mandate in October 2016. It was clear and concise. “Run the Bournemouth Half Marathon on 8 October 2017 and raise awareness and funds for Target Ovarian Cancer ” . Starting Up A Project process was triggered and I created the Project Brief. Th...
Communication|PRINCE2|Processes|Project management|Project planning|Risk management
Published 30 Jun 2017
Taking the MSP ® (Managing Successful Programmes) Practitioner exam puts you on a pathway to a proven best practice method for managing transformational change in organizations. Programmes are the delivery mechanism for this level of change, defining an organization’s f...
Published 20 Mar 2017
The internet plays a huge part in our lives: for work, staying in touch with our friends, shopping, playing games, studying or just watching some hilarious cat videos, we are spending more and more time online. We are bombarded with more and more information and the technol...
Published 29 Feb 2016
Marcel Foederer was among a number of trainers and consultants who undertook the recent ITIL ® Practitioner “Trainer Readiness Session” course. In this first blog post from those trainers, he considers the value of the new ITIL Practitioner certification: Among t...
Capabilities|Certification|Continual Service Improvement (CSI)|IT Service Management (ITSM)|ITIL|Skills
Published 09 Mar 2016
Do you have what it takes to be a Business Relationship Manager (BRM) ? What does a BRM do? The role is responsible for building relationships between the IT organization and the business units to ensure IT services meet the needs of business customers. BRMs collaborate...
Business information management|Capabilities|Collaboration|IT services|Requirements|Skills
Published 04 Jul 2016
PRINCE2 is one of the world’s most popular project management methodologies, so congratulations if you’re studying to take the Foundation exam; having the PRINCE2 certification will prepare you well for job roles both within and outside the world of project management. But b...